> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://altschool.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The platform says my email is already taken. What should I do?

> Do you get this common error?  Find out how to fix it  here.

If you tried to register and received a notification that your email address is already in use, it means you’ve previously started the application process or already applied to AltSchool Africa.
To proceed with your application, you can either:
* Use a different email address, or
* Log in to your AltSchool portal with your existing email and select the program you want to apply for.
Please note that learners can apply to two Diploma programs at a time, but the programs must NOT be within the same school.
|| For more inquiries please send an email to support@altschoolafrica.com